Terms and Conditions

By booking Services with Reclaim Home Services INC ("Company"), you agree to these Terms and Conditions ("Agreement").

1. Definitions

In these Terms:

• “Agreement” means these Terms and Conditions together with any Service Order accepted by the Company.
• “Company” means Reclaim Home Services INC, a business registered in British Columbia (Business Number: 748741964BC0001).
• “Customer” means the person or entity receiving Services.
• “Service(s)” means the cleaning services described in a Service Order.
• “Service Order” means a booking, invoice, or written quote for Services accepted by the Company.
• “Business Day” means Monday–Saturday, 9:00 a.m.–5:00 p.m. Pacific Time, excluding statutory holidays.

2. Services

2.1 Scope

• Regular house cleaning (weekly, bi-weekly, monthly)
• Deep cleaning
• Move-in / move-out cleaning
• Post-construction cleaning
• One-time cleaning
• Holiday or special-event cleaning

2.2 Exclusions

Unless specifically agreed in writing, the following are excluded:

• Hazardous waste disposal
• Mold remediation or biohazard cleanup
• Restoration of pre-existing damage
• Stain removal on unsealed or porous surfaces
• Cleaning of items valued over CAD $500 without prior written notice

2.3 Standards and Staffing

Services are performed by trained employees or subcontractors. The Company remains responsible for subcontractors’ performance.

2.4 Service Area

We serve: Metro Vancouver area.

3. Booking and Scheduling

3.1 Booking

A booking is accepted when:

• The Customer provides a completed Service Order and valid payment information; and
• The Company sends a Confirmation Email to the Customer.

3.2 Deposits

For deep or move-out cleanings, the Company may require a deposit of 15%. Deposits are non-refundable except where the Company cancels.

3.3 Rescheduling

• Requests made 24 hours or more before the scheduled start time (Pacific Time) are free of charge.
• Requests made less than 24 hours before the start may incur a fee of 50 CAD.

3.4 Cancellation

• Customer cancellations within 24 hours of the scheduled start may be charged 50 CAD.
• Company cancellations will be communicated promptly, and any deposit or prepayment will be fully refunded.

4. Pricing and Payment

4.1 Rates

Rates are listed on our website and may change with 30 days’ prior written notice for recurring Customers.

4.2 Payment

Payment is due at the time of service unless otherwise agreed in writing. The Customer authorizes the Company to charge the payment method on file.

4.3 Taxes

All prices are exclusive of GST and applicable PST, which will be added to invoices.

4.4 Late Payments

Overdue balances accrue interest at 1.5% per month (18% per year) or the maximum rate allowed by law, whichever is lower. Services may be suspended for accounts overdue by 30 days or more.

5. Customer Responsibilities

5.1 Access

The Customer must provide safe and reasonable access, including keys, lockbox codes, or being present.

5.2 Preparation

• Secure or remove valuables and fragile items.
• Secure pets.
• Provide electricity, water, and adequate lighting.

5.3 Safety

The Customer must inform the Company of hazards (e.g., loose wiring, structural damage). Unsafe conditions may result in refusal of service and applicable fees.

6. Liability and Insurance

6.1 Insurance

The Company maintains commercial general liability insurance. Proof is available upon request.

6.2 Limitation of Liability

The Company’s total liability for any claim is capped at the amount paid for the specific Service, except where liability arises from death, personal injury, fraud, gross negligence, or where law prohibits limitation.

6.3 Damage Claims

Customers must report damage claims within 24 hours of service completion with photos and description. The Company will acknowledge within 2 Business Days and propose a resolution within 10 Business Days.

7. Health and Safety

The Company complies with all public health guidelines. Environmentally responsible products are used where possible; product lists are available upon request. The Company may refuse service where employee safety is at risk.

8. Privacy

8.1 Collection and Use

We collect personal information (contact details, payment info, property access info) solely to deliver Services, process payments, and send marketing (where consented).

8.2 Retention

Personal information is retained only as long as necessary for service delivery, legal obligations, and dispute resolution.

8.3 Customer Rights

Customers may access, correct, or withdraw consent for their personal information by contacting our Privacy Officer at support@getrreclaim.ca.

8.4 Compliance

We comply with BC’s Personal Information Protection Act (PIPA) and Canada’s anti-spam laws (CASL).

9. Quality Guarantee

9.1 Satisfaction Guarantee

If dissatisfied, the Customer must notify the Company within 24 hours of service.

9.2 Remedies

The Company will re-clean affected areas at no additional cost within 7 Business Days, provided the issue falls within the agreed scope of Services.

10. Termination

10.1 By Customer

One-time or occasional services may be cancelled with at least 24 hours’ notice (Pacific Time) without penalty. Recurring service arrangements may be cancelled by the Customer at any time with at least 24 hours’ notice.

10.2 By Company

We may terminate services: with 24 hours’ notice for recurring service arrangements; or immediately in cases of non-payment, unsafe working conditions, or abusive conduct.

11. Force Majeure

Neither party is liable for delays caused by events beyond reasonable control (e.g., severe weather, labour disputes, emergencies). Affected parties must give notice promptly. If events continue 30+ days, either party may cancel with pro rata refunds.

12. Dispute Resolution

Customers should first contact the Company to resolve concerns. Consumers may bring disputes to the Civil Resolution Tribunal, Small Claims Court, or other court as permitted by law. Nothing in this Agreement requires consumers to arbitrate disputes or prevents participation in class proceedings. Business customers may agree to arbitration by mutual consent.

13. Consumer Protection

Nothing in these Terms limits consumer rights under the Business Practices and Consumer Protection Act (BC) or other applicable law. Any term found unfair or unconscionable will be severed, leaving the remainder in effect.

14. Communication and Notices

• Service communications will be sent by email, phone, or text.
• Marketing communications require express consent and include an unsubscribe option.
• Legal notices will be sent by email or registered mail to the address on file.

15. General Provisions

• Entire Agreement: These Terms and any Service Order form the entire agreement.
• Amendments: The Company may amend Terms with 30 days’ notice. Customers may cancel without penalty before changes take effect.
• Severability: Invalid provisions will not affect the remainder.
• Assignment: Customers may not assign rights without consent. The Company may assign with reasonable notice.

16. Contact Information

By booking Services, you confirm that you have read, understood, and agreed to these Terms. Last Updated: 23-Sep-2025